If you need to change or cancel your order, please contact our customer service team at info@elestory.com as soon as possible and we will do our best to accomodate your needs. Please note that orders cannot be changed or cancelled after your shipping order confirmation email is sent out.

When checking out on mobile, the discount code box may not be clearly visible. Click on "Show order summary" above your shipping address when selecting a shipping option and you will see a box for the discount code.

No, only one discount code can be used per order.

Please email us at info@elestory.com within 24 hours of placing your order with your discount code and we will be happy to apply the discount to qualifying items.

Yes, all orders $115 or above (before taxes and shipping fees) shipping within the US qualify for free shipping. Please select Free Standard Shipping at checkout. If a faster shipping speed is desired, it must be selected instead of the free shipping option.

At this time, we do not offer a gift wrapping option. However, we are happy to include a gift message for you.  All you have to do is include a gift message in the Order Notes box provided in the Shopping Cart page.

All of our orders are shipped with a packing slip that does not show prices.

Orders for in-stock items generally ship out within 1-2 business days of being placed.

Pre-order items will have the estimated ship dates on the product page and will ship out around the estimated ship date. 

When pre-order and in-stock items are combined in the same order, they are shipped together once the pre-order item is ready. If you desire separate shipments, please place separate orders.

If your event date coincides with our estimated shipping date, please contact us at info@elestory.com with the date you need the item(s) by to make sure that we are able to fulfill your order on time. When placing your order, please note your deadline and select Overnight (1 - 2 business day) Shipping. If we experience any delays, we will reach out to you to let you know.

Please check with family members and neighbors to make sure that they have not received it, as this accounts for the majority of cases in which customers report not having received a package that has been delivered.

Please note that we are not responsible for lost packages or delays in shipping, including delivery errors and weather-related issues, once a package has left its origin.

Unfortunately, we no longer offer price adjustments once an order has been placed. In addition, we cannot apply a discount code for purchases made before or after a code is valid.

We ship to most regions worldwide.

Please note that we ship all international orders as "Merchandise" with the actual values and you may be subject to custom duties or import taxes once the shipment reaches your country. Customers are responsible for these costs so we highly recommend checking with your local customs office for more information before placing an order.

Please refer to our shipping information page.

We want you to love your EleStory purchase! If you're not completely satisfied, we offer the following options:

• Exchanges: Swap your item for a different size or style
• Store Credit: Get store credit to use on a future purchase
• Refunds: Receive a refund for the purchase price of the item (excluding original shipping and handling fees)

To initiate a return or exchange, please email us at info@elestory.com within 14 days of receiving your order.

Return Policy

• Items must be unwashed, unused, and in their original, unaltered, condition with all tags and labels attached.
• The return items must be free of stains, odors, animal hair, and damage.
• Final Sale items cannot be returned or exchanged.
• If we deem an item has been used, a refund will not be issued.

Return Fee
There is an $8 fee for returns to cover the cost of the return label, repackaging, and restocking of the item(s). This fee is waived for exchanges and store credit returns.

We want you to love your EleStory purchase! If you're not completely satisfied, we offer the following options:

• Exchanges: Swap your item for a different size or style.
• Store Credit: Receive store credit to use on a future purchase.
• Refunds: Get a refund for the purchase price of the item (excluding original shipping and handling fees).

To initiate a return or exchange, please email us at info@elestory.com within 14 days of receiving your order.

• Items must be unwashed, unused, and in their original condition with all tags and labels attached.
• Return items must be free of stains, odors, animal hair, and damage.
• Final Sale items cannot be returned or exchanged.
• If we deem an item has been used, a refund will not be issued.

We do not provide return labels for orders that shipped outside of the US, so the customer is responsible for shipping the returns back at your expense. We are not responsible for return items lost in transit. 

Exchanges are not offered for orders shipping outside of the US, so if you need a different item, please place a new order.

All refunds will be processed within 1-2 business days after your return is picked up from the post office. After the refund is issued, please allow 2 -10 business days for your refund to be credited back onto your account.

Yes, we strive to make our designs true to size across different styles. On occasion, if a design is intended to fit slightly oversized or more fitted, we will indicate this on the product page. Most products include a link to the size chart; we highly recommend checking it out before placing your order. If you need help with sizing, please don’t hesitate to email us at info@elestory.com for assistance!

At the moment, we are happy to be able to offer many women's styles up to size XXL. As a small business, it's no small feat to expand our size offerings, but we do strive to meet the needs of our customers and to listen to feedback.

Please refer to the care instruction label on the garment. The wash/care instructions are also available on the product page. Due to the delicate nature of our clothing, we highly recommend hand washing your EleStory pieces with mild soap or detergent and line drying them.